Consumer advice and the European Consumer Centre Slovenia
Consumers that experience problems when exercising their rights in relation to Slovenian traders can call a free telephone number operating within the Ministry of the Economy, Tourism and Sport. Consumers who made a purchase in another EU Member State, in Norway or Iceland can contact the European Consumer Centre Slovenia operating within the same ministry for advice or assistance.
Free consumer advice
Free consumer advice means providing consumers with an interpretation of the provisions and procedures for exercising the rights of consumers who experience problems with Slovenian traders. Advice is reserved for consumers, natural persons who conclude consumer contracts (in the contractual relationship between an undertaking and a consumer) for the purchase of goods or provision of services outside their profession.
The advisory service is only available by calling the free telephone number +386 80 88 99, every weekday from 9:00 to 11:00.
The advisory service is a part of the Division for Consumer and Competition Protection and does not represent and defend consumers before a court or other state authorities and does not prepare documents.
European Consumer Centre Slovenia
The European Consumer Centre Slovenia provides advice and assistance to consumers when making purchases in other EU Member States, in Norway or Iceland, or are travelling to these countries and encounter problems when exercising their rights.
The European Consumer Centre Slovenia is part of the European Consumer Centres Network (ECC-Net) which was established by the European Union in 2005 so that consumers would be better informed on their rights within the common internal market and would be provided with assistance free of charge if they experienced problems when exercising their rights.
You can contact the European Consumer Centre Slovenia by telephone every weekday between 9:00 and 13:00 or by e-mail or post, through social media or visit the centre in person upon prior appointment.