Information technology in public administration
In order to perform its tasks, public administration requires efficient information technology that brings together different and interlinked areas. Its fast and reliable operation is provided by a central information and communication network through which a large quantity of suitably protected data flows. In order to simplify and digitalise the work between the authorities, various joint IT solutions or services have been developed that are also available to citizens and the companies.
Uniform information security policy
With the Decree on Information Security in the State Administration, we have established uniform information security management frameworks and basic supervisions for the purpose of ensuring information security in the state administration. However, each public employee has to be aware that they are also responsible for information security as a part of their work.
The setting up of an IT security policy system has been extremely important, since data security and the reliable functioning of information systems are crucial as processes today are based on the use of information and communication technologies. National institutions and the global economy operate on the basis of automated information processes, remote access and management, and data transmission over global communications networks, therefore all key national and interstate infrastructures can become the target of threats and attacks.
ISO/IEC 27001:2013 certificate for information security management systems
In 2018, the Ministry of Public Administration obtained the ISO/IEC 27001:2013 certificate for information security management systems, i.e. for hosting information solutions using the Slovenian State Cloud infrastructure. Consequently, we became the first country with an external, independent certification proving we provide secure IT services to users.
Slovenian State Cloud
By setting up the Slovenian State Cloud, an open standard policy was introduced, the connectivity of services was ensured, a single service platform based on a common architecture for improving the accessibility of public services to citizens was set up, the availability of services from anywhere and at any time was ensured, and effective information security was established.
This infrastructure provides services that use sensitive, personal and other information that the state does not wish to store outside its environment.
We have implemented the national and common European objectives to create a more affordable, efficient and user-friendly information environment that standardised and unified the development and maintenance of information and communication systems.
In 2015, we won a prize from EMC, an American company, where the Slovenian State Cloud was recognised as the most innovative IT project in Central Europe with a reference solution that no other country in the region had at the time.
Central Public Administration Communication Network (HKOM)
HKOM is a reliable network providing secure data transmission and secure Internet access, as all traffic flows through a central system for the detection and prevention of intrusions. HKOM network ensures secure visibility of e-services on the Internet and other relevant related services such as public space, video conferencing, access to concessionaires and connection to the European Union's networks.
This allows us to provide, at the national level, a technologically sophisticated central communication system, to which 1,100 locations, 2,000 local networks and 30,000 users are connected.
Also thanks to HKOM, Slovenia is becoming a trustworthy partner and bearer of good practices, recognised both by Europe and the wider international environment.
In 2016, the Ministry of Public Administration received the Cisco CMS Certificate, which is considered one of the most prestigious awards on a global scale, for the successful implementation and provision of the National Computer Cloud services as a quality standard in the field of information technology. In 2018, the Ministry also won the Cisco Professional Excellence Award for Highly Innovative Government ICT Platform in the state administration.
Trust Services Authority
At the Trust Service Authority of Slovenia at the Ministry of Public Administration, the central solutions for the provision of trust services, which are at the heart of the protection of privacy and trust in e-commerce, are managed. Qualified certificates for e-signatures, e-seals and website authentication are issued to citizens, companies and public administration employees, as well as qualified electronic time stamps. Besides, the registration of internet domains of the national authorities in the Slovenian top-level domain (.si) is provided for. Our goal is to contribute, through provision of trust services, to the improved and friendlier e-business of citizens and companies with the state, and to the meeting of all the requirements and benefits of the EU's digital internal market.
Implementation of uniform information support
The Ministry of Public Administration has set up uniform information support for all citizens and public employees. User support involves direct two-way communication between users/customers and the state through telephone and electronic channels (e-mail, online forms).
Through the Single Contact Centre (EKC) and the special Maximo application, the public administration receives and resolves users' problems, provides them with the right information on the organisation and operation of authorities and administrative and other services, as well as technical assistance in the use of the public administration's electronic services. It also receives their proposals and suggestions for improving services, responding to them by providing feedback information.
With the new mode of implementing the management support system, business processes are monitored quickly and efficiently, communication with users has been improved and the time needed to resolve issues has been reduced, while user requirements are being monitored more effectively.
The EKC is available by calling the toll-free telephone number 080 2002 and the telephone number +386 1 478 8590 (+386 1 478 8778 for state employees), by e-mail: firstname.lastname@example.org and via the online form.
Digitalisation of public administration services
The digitalisation of public administration services is an important task of the Ministry of Public Administration. It contributes to greater accessibility and better information and efficiency for citizens, companies and other entities.
Administrative services are developed on the basis of the highest possible level of integration and interoperability between databases and applications. The citizens' digital business with the state is developed through the eUprava website (eGovernment website), using the common building blocks for electronic data exchange.
A higher level of protection and security of e-government is achieved by providing central solution for trust services (online authentication, electronic signature) both nationally and across borders.
With the goal of streamlining processes and improving decision making, we are continuing to introduce advanced technologies for data analytics and business intelligence.
The transparency of digital business is promoted through the Open Data Portal (OPSI) as a single online point with the descriptions of the public sector records and databases.